Privacy Policy

Last Updated: 15/04/25

At The Harley Street Implant Centre (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services.

1. Information We Collect

We may collect the following types of personal information when you visit our website or submit an inquiry:

Contact Information: Name, email address, phone number
Appointment Information: Desired appointment date and time, preferred services, and any additional information related to your dental care
Browsing Information: IP address, browser type, and website usage data (e.g., pages visited, time spent on site)

2. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we must have a valid legal basis for processing your personal data. Depending on the specific context in which we collect and use your data, we rely on one or more of the following legal bases:

Consent: We rely on your consent to send you marketing communications, appointment reminders, and updates. You have the right to withdraw your consent at any time.
Contractual Necessity: We process your personal information to take steps at your request prior to entering into a contract (e.g. scheduling an appointment) or to fulfil a contract with you, such as providing dental services or responding to enquiries.
Legal Obligation: In some cases, we are required to process your personal information to comply with legal obligations, including medical recordkeeping, regulatory compliance, or responding to lawful requests from public authorities.
Legitimate Interests: We may process your data where it is in our legitimate interests to do so and where those interests are not overridden by your data protection rights. For example, we may analyse website usage data to improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To contact you regarding your appointment requests and to schedule appointments
To provide relevant updates, reminders, or other communications regarding your care or services
To improve our website, services, and overall user experience
To comply with legal or regulatory obligations

4. How We Protect Your Information

We implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third parties who assist in operating our website or providing dental services, such as appointment scheduling systems or communication tools. These parties are required to keep your information confidential and use it only for the purposes for which it was provided.

For example, we use a secure third-party service provider (Valident, trading as v-forms.net) to collect referral information from dental professionals. This platform is hosted in an ISO27001-certified UK data centre and complies with UK GDPR.

We may also disclose your personal information if required to do so by law or to protect the rights, property, or safety of The Harley Street Implant Centre, our patients, or others.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. These technologies may collect information such as your IP address, browser type, and pages you visit. You can control the use of cookies through your browser settings.

8. Your Rights and Choices

You have the right to:

Access, correct, or update your personal information
Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or contacting us directly
Request that we delete your personal information, subject to applicable laws

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

12. Right to Lodge a Complaint With a Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that your data protection rights have been violated. For more information, please visit www.ico.org.uk.

13. Contact Us

The data controller for your personal information is The Harley Street Implant Centre. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Harley Street Implant Centre

www.harleystreetimplantcentre.co.uk

[email protected]

02045535441